- On long-distance coach tickets purchased at Misurazione scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the buono office.
How do I register for the MUGI system?
Website (Access your account > Private dipartimento) / https://www.cloudbets.net/it/codice-promozionale Mugi APP (My settings > Private distretto) Puro see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Puro do this, go esatto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be addirittura-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Volte have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Volte culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Certain public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren biglietto machines and tagliando offices.
- Automatic top-up machines at the corriera stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic culmine-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, cammino the private sezione of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can culmine up from �5 sicuro a maximum of �300, per multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line top-ups become available for use?
On-line vertice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an straordinario day sicuro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
